Friday, January 24, 2014

5 Reasons to Go Global

iStock/Thinkstock
Small and medium sized businesses that are looking to get an edge over the competition should be setting their sights globally.  So what does it take to expand your business overseas and what are the potential pitfalls and opportunities? Eugene Laney, Head of International Trade Affairs for DHL Express USA, has answers.  Here are his top five reasons to going global:

1.       Everyone else is doing it – Of the companies exporting annually 98 percent were SMEs

2.       Go where the people are – 95 percent of the world’s population live outside the US

3.       Think outside the box -  A recent study by DHL found that small and medium sized businesses selling in international markets are twice as likely to be successful than those that only operate within the U.S.

4.       Jobs, jobs, jobs – SMEs generate about half of the US’s workforce and that number can only grow

5.       Financing – Encouraging trade the US government is seeking to double the nation’s exports by 2014 by increasing funding

DHL Express recently released a research study (requires registration) that assesses the feasibility of small and medium size businesses expanding their business to the international marketplace that may be of interest to all you.  It's authored by Dr. Donald R. Lessard, Epoch Foundation Professor International Management at the MIT Sloan School of Management.

The White Paper, "Ready to Take Your Business Global?" can be accessed here.

Note:  In my new book, Exporting, DHL is referenced on several occasions.

Thursday, January 23, 2014

How to Achieve Faster and Bigger Global Growth in 2014

Photodisc/Thinkstock
David Malpass, a contributor to Forbes, lists five steps which would materially improve the global growth outlook in 2014.

Read:  Five Big Steps Toward Faster Global Growth

Wednesday, January 22, 2014

8 Ecommerce Shipping Mistakes and How to Avoid Them

iStock/Thinkstock
A seamless international shipping method will satisfy your customers and keep them coming back.   Yet when it comes to selling through ecommerce channels, retailers typically focus on their products, the design environment, and content because that’s what sells.  Below are eight shipping mistakes most ecommerce businesses make and how to avoid them. (Hint: Knowing what to look out for in the first place is half the battle.)

(Note:  Laurel authored this article for client Pitney Bowes Global Ecommerce Solutions.)

Read the entire article:  Top Shipping Mistakes in International Ecommerce and What You Should Do Instead

Monday, January 20, 2014

A Global Small Business Expands As You Travel

iStock/Thinkstock
According to international author, entrepreneur and speaker Daniel Priestley, by 2020, global small businesses (GSB) will be in full swing -- reaching cities worldwide, making millions of dollars, maintaining a low head count and developing global brands that make them look much bigger than they are.
Having an GSB will create an enviable lifestyle. A GSB isn’t like having a traditional, local small business that prevents the owner from traveling and limits the money they can make to the local economy.  A GSB on the contrary, expands as you travel and is only limited by the size of the micro-niche and the creativity of the team.
Find out seven (7) other follow-on "global" effects from the power of global small business to watch out for:  The Rise of The "Global Small Business."

Saturday, January 18, 2014

Sometimes You Just Need to Chill

©2014 Laurel J. Delaney.  All rights reserved.
Have a great weekend.  Chicago weather has been chilly to say the least.  It's a good time to "chill" inside.

Friday, January 17, 2014

Global Trade Got Easier

Digital Vision/Thinkstock
According to a new report commissioned by the UK division of Vodafone Group Plc, a majority agrees that even small firms can expand beyond home market thanks to technology advances and reduced travel costs.
Sixty-eight per cent (68%) of those surveyed felt that it is now easier to trade internationally.  This positive sentiment was particularly strong in retail (71%) and in the travel, tourism & media segment (82%). Nearly two-thirds (61%) see international markets as very important for their companies’ growth. 
Another key finding from the report is that UK businesses have reinvented themselves during the last five years of a stagnant economy to exploit the opportunities of the global marketplace.

Read the entire article:  British businesses says global trade has become easier

Thursday, January 16, 2014

Are You An International Trade Champion?

iStock/Thinkstock
What a wonderful honor I had to interview Ayse Oge, an award-winning international trade consultant, speaker and instructor who currently works as a counselor and presenter on international trade at the Service Corps of Retired Executives (SCORE), in Glendale, California.

Oge is a true international trade champion in every sense of the word. Here’s what she has to say about the global economy and what it takes to become a champion at international business.

Oh, and it can't hurt to find out whether you are an international trade champion yourself!

Read the entire interview:  International Trade Champions

Wednesday, January 15, 2014

The Reason Borders Seduce Me

iStock/Thinkstock
Music transcends borders.  In this case, a provocative article by Anna Badkhen for Foreign Policy shows on how the U.S. slammed shut a border crossing to Mexico after 9/11, isolating and starving a village on the other side.  The passage reopened but not without consequences.

Some snippets from the article:
Borders are where hope and fear, virtue and disgrace reach their utmost density, where our most rigid Manichaean impulse -- to bisect the world into Self and Other -- finds a perfect outlet.
And more to entice you to read:
There is another reason borders seduce me: They are mirrors of the boundaries we carry within, of our inner compasses and intrusions. Even a beloved can be a frontier. I once had a lover who lived by a border, and he was forever redrawing the boundaries of our love.
Read the entire article (requires quick registration):  Ragged Edges

Tuesday, January 14, 2014

Not Your Father's Exporting Business

iStock/Thinkstock
Oh how I love that line, "Not Your Father's Exporting Business," in Anita Campbell's phenomenal review on my new exporting book.  Anita is no ordinary blogger.  She is the founder of THE most popular small business blog on the planet:  Small Biz Trends.  She says this about Exporting:  The Definitive Guide to Selling Abroad Profitably:

______________________________

"Not Your Father’s Exporting Business

When you think of an exporting business, what pops into your mind?  Perhaps it is a vision of heavy, old-style manufactured goods being piled on container ships to slowly sail to another country.
But as Exporting outlines, going global today may be about exporting software.  Or it may be a purely service-based exporting business, such as consulting or design services.  It may be about selling on eBay or some other e-commerce platform, and shipping crafts or artwork through the mail or a delivery company.
That’s one of the things I like about this book.  It breaks all stereotypes of traditional exporting, and examines the way entrepreneurs are doing business in today’s world."
______________________________

Anita ends her review with:
"If you intend to grow your business beyond the U.S. border, Exporting: The Definitive Guide to Selling Abroad Profitably is a great place to start." - Anita Campbell, founder of Small Business Trends
And a big personal public thank you to Anita!

Monday, January 13, 2014

Social Entrepreneurship Is Coming of Age Globally

iStock/Thinkstock
Social entrepreneurship is coming of age globally.  Why?
"I'm seeing a lot of young people that want to achieve more than just profitability," said Seema Pissaris, a College of Business professor at FIU.

"Purpose is very important. I'm seeing that change even in the last two years. It's becoming such a phenomenon," she said, attributing the increase in part to the explosion of technology that puts social issues in front of the students daily.

Read more here: http://www.macon.com/2013/11/27/2800884/social-entrepreneurs-aim-to-solve.html#storylink=cpy
Read the entire article:  Social entrepreneurs aim to solve society's big challenges

Saturday, January 11, 2014

Farewell to Dominick's in Chicago

©2013 Laurel J. Delaney.  All rights reserved.
Saying farewell to Dominick's (a Safeway Inc. subsidiary) in Chicago. What is mind-boggling is that neither website talks about the store closings.  We will pretend it is not happening.
Dominick’s owner, California-based Safeway Inc., announced Oct. 10 that it would exit the Chicago-area market by Saturday, saying the Dominick’s operations were the lowest-performing of Safeway’s business divisions and a drag on the company’s finances. The 72 area Dominick’s stores employed 6,600 people.  - Source:  Chicago Sun-Times
Safeway has kissed the Chicago market good-bye on grocery sales.

Friday, January 10, 2014

eCommerce 2013 Holiday Sales and the Impact from Big Data

Fuse/Thinkstock
What worked and didn't work for commerce merchants in 2013?  Cyber Monday became the biggest online shopping day in history with a 20.6 percent increase in sales over 2012, according to the IBM 2013 Holiday Benchmark Report.

The article below addresses five key ways Big Data impacted the 2013 holiday shopping season.

Read the entire article here.

Thursday, January 09, 2014

According to OECD Survey, Shanghai Ranks First in Maths, Science and Reading

Ingram Publishing/Thinkstock
Asian countries nailed their top positions on global education recently, with students from Shanghai ranking first in maths, science and reading.
The three-yearly report by the Paris-based [Organization for Economic Co-operation and Development] (OECD), based on surveys of more than half a million 15-year-olds in 65 countries, saw Shanghai, Singapore, Hong Kong, Taiwan and South Korea take the top five top places for maths skills.
Read the entire article here.

More on the OECD's Programme for International Student Assessment (PISA) survey here.

Wednesday, January 08, 2014

Global Education: You Are Never Too Young to Get Started!

Blend Images/Thinkstock
The world of education is changing.
A half-century ago, high school graduates could earn a family-sustaining wage in the steel mills or apparel factories. Today, even traditional blue-collar jobs require specialized training. The credentials of STEM (science, technology, engineering, mathematics) workers range from certificates earned in career technical schools or community colleges to doctorates in highly specialized fields.
Read the entire article:  STEM education key to the future

Tuesday, January 07, 2014

Cloud Storage Startup Box Goes Global

iStock/Thinkstock
Box, a cloud storage firm launched from a college dorm in 2005, has raised $100 million in new capital to help fund a global expansion.
The latest funding gives Box, which competes with firms like Dropbox as well as Google and Microsoft, a value of some $2 billion, according to the news blog TechCrunch.
Box desires to reach enterprises everywhere.

Read entire article:  Online storage start-up firm raises $100 million to go global

Monday, January 06, 2014

Gray Market: Exporting BMWs from the US to China

iStock/Thinkstock
As Quartz indicates in the headline, this may be illegal:

How to export BMWs from the US to China for fun and profit (Note:  this is possibly illegal).

Operating in a gray market is a form of international trade that still exists and is oftentimes referred to as a “parallel market.” If you want to get a better handle on what parallel importing is, I provide an example of parallel importing and touch on the lawfulness of parallel importations here.

Learn more about how people are making money off illicitly trading automobiles:

A Profitable Trade:  Illicitly Shipping BMWs to China (WSJ.com)

Before you attempt to export or import cars, check with the manufacturer to see if they have a "no export" provision in their policy and also check the agreement with the car dealership to make sure they don't have a clause within it stating "you agree not to export this car at all or within a specific period of time."

Saturday, January 04, 2014

My Exporting Books Arrived!

©2014 Laurel J. Delaney.  All rights reserved.
Nothing beats receiving your first fresh-off-the-press print copies of a book you've worked so hard on.  Mine arrived last week and what a perfect way to celebrate a new year and new book!

In case you missed these elsewhere, here are two media clips:

Businessweek
What Entrepreneurs Should Know About Exporting

China Law Blog
The Definitive Guide to Exporting

"But now I can say that if you are looking for a definitive guide on how to succeed at exporting, check out Ms. Delaney’s fresh off the presses book, Exporting: The Definitive Guide to Selling Abroad Profitably. This book is not only definitive, it is comprehensive. Heck it’s 552 pages!

But what I most like about the book is how it raises and clearly answers virtually all of the key questions that arise from exporting and how it constantly cites to and discusses real world examples. That it has a whole chapter on “getting paid” is testament to its being rooted in the real world." - Dan Harris, China Law Blog

Buy the book:  www.exportingguide.com

Friday, January 03, 2014

Romania Entrepreneurs Eye International Expansion in 2014

iStock/Thinkstock
According to a study conducted by Citibank, one third of the Romanian companies, mainly from manufacturing, technology and consumer goods industries, are considering international expansion in 2014 to increase business.

Study:  One Third of Romanian Companies Eye International Expansion in the Coming Year

Thursday, January 02, 2014

Make the Leap to Export in 2014

iStock/Thinkstock
Find out what the trends are for entrepreneurs and small business owners in 2014 and learn what might be more important than you think in the new year.
We have found two wonderful opportunities as we have grown. One is that we have gotten deeply engaged with the state’s export program. We have people who may be selling to Mexico or Canada and can make that leap abroad. We are working on a contract with the MEDC related to first customer exporters. There’s a lot of energy about the fact that small businesses can export. There are a lot of great partners we work with such as the Van Andel Global Trade Center and the U.S. Export Assistance Center.
Read the entire article:  Small business forecast:  Carol Lopucki, State Director, Michigan Small Business Technology Development Center, Grand Rapids

Don't forget, to learn about exporting, read:  "Exporting:  The Definitive Guide to Selling Abroad Profitably."

Wednesday, January 01, 2014

Bright and Prosperous 2014!

©2014 Laurel J. Delaney.  All rights reserved.

Happy 2014!

May It Be Bright and Prosperous

Tuesday, December 31, 2013

Impact On International Expansion Can Be Significant

iStock/Thinkstock
According to The Motley Fool, in the first quarter of 2012, Netflix entered the U.K. and Ireland, and the quarterly international contribution loss spiked from $60 million to $103 million sequentially.  When Netflix began serving the Netherlands last quarter, it was accompanied by a sequential increase in the international contribution loss.

They go on to report:
While these numbers are "choppy," the impact of expansion on profitability is significant.
Can you still be profitable while you grow internationally?  I think so.
Netflix should not automatically shy away from international expansion just because it will be expensive. Indeed, if the company can secure a first-mover position in Internet video within its new markets, they should become quite profitable over time.
Netflix's International Expansion Will Be Expensive

Monday, December 30, 2013

100 Best Websites for Entrepreneurs: The Global Small Business Blog is On the List

iStock/Thinkstock
Forbes brings you the first annual list of FORBES 2013 100 Best Websites For Entrepreneurs and The Global Small Business Blog made the list. Whether you’re seeking advice on going global, scaling your business or looking for general industry insight, these sites, according to Forbes, are worth reading.
There are websites to help market your startup (Duct Tape Marketing) and think about taking it international (Global Small Business Blog). There are news sources and newsletters, as well as a bunch of question-and-answer forums (Stack Overflow, Quora, Reddit) to address the most specific entrepreneurial demands. Present, too, are sites like Startup Lawyer, which can help founders address the legalities of starting up.
 100 Best Websites for Entrepreneurs - Forbes

Saturday, December 28, 2013

Friday, December 27, 2013

Technology Is Changing the Global Landscape

Ingram Publishing/Thinkstock
This year Google opened its first “Winter Wonderlabs” in six U.S. cities to showcase its tablets, laptops and other gadgets. Customers can try out the products but must buy them online. The showrooms will close at the end of the holiday season.

Learn what else is different for retailers who have both a brick and mortar and online presence, including Amazon, Bonobos and prescription eyeglass specialist Warby Parker.

Read the entire article: Online retailers build brands by opening showrooms

Thursday, December 26, 2013

Issuing a Commercial Import Invoice

iStock/Thinkstock
In this article, I talk about why a commercial import invoice is important and how to prepare one.
A commercial invoice, signed by the seller or shipper, or his agent, acts as a bill of sale between a buyer and seller, describes what you are importing and references important transaction numbers. It also serves as a vehicle for the seller to get paid as well as a device for you to receive your merchandise in a timely fashion and in good order.
Read the entire article:  What's Needed on a Commercial Import Invoice

Wednesday, December 25, 2013

Shine Bright This Holiday Season

©2013 Laurel J. Delaney.  All rights reserved.
May Your Holidays Be Bright
and Filled With Joy!

Tuesday, December 24, 2013

A Santa All Year Round and All Around the World?

Fuse/Thinkstock
Is it possible to have a Santa all year round, all around the world, and one who generates business?  In Finland, they're trying to do something exactly like this.

Read the entire article:  Finnish Santa Claus wants to go global, all year round  

Monday, December 23, 2013

To SMEs in China, The Whole World Can Be Your Market

iStock/Thinkstock
After China became a member of the World Trade Organization, twelve years ago, China claims "it’s fulfilled its commitments and made great strides in exporting its "Made in China" brand."

China promised to open the market by bringing down tariffs. The ensuing flood of giant multinationals put tremendous pressure on the country’s small and medium-sized enterprises (SMEs).

Yet, Li Mingliang, who runs a private fish processing company says:
"Today my products can not only be sold in China, but are exported to neighboring countries like Japan and South Korea. The whole world can be my potential market. We are all connected. A decade ago, that was unimaginable."
Read the entire article:  China makes great strides in exporting "Made in China" brand

Saturday, December 21, 2013

The Purrfect Pet Food Store

©2013 Laurel J. Delaney.  All rights reserved.
This playful photo was taken at Urbanimal Chicago, the all natural pet food store owned by Daniel Irizarry where:
... [We] believe it's not enough for our furry children to simply survive. Instead we seek to educate and provide products and services that will allow them to thrive.
Pay a visit to Urbanimal to meet the biggest cat of all - and dressed up for the holidays!

Friday, December 20, 2013

Where Did Your Bacon and Eggs Come From This Morning?

iStock/Thinkstock
According to Joel Backaler, a contributor to Forbes, Chinese companies go global because of government encouragement as well as business necessity.  He goes on to say, "However, it takes more than international ambitions alone to succeed in developed markets."

The article, the first in a six-part series, begins with:
What did you eat for breakfast this morning? You may be surprised to learn which country it came from…or at least who owns the company that made it. If you had bacon and eggs and live in the U.S., you likely ate Smithfield Foods’ bacon—now owned by China’s Shuanghui International after its $4.7 billion acquisition of the Virginia-based pork producer in September 2013. If you live in the U.K., perhaps you ate a bowl of Weetabix cereal, which was acquired in May 2012 by China’s Bright Food for £1.2 billion (approximately $1.9 billion).
Read the entire article:  Why Do Companies Want to Go West?

Thursday, December 19, 2013

Exports Thrive in a New Facility for Madagascar Chocolate Company

Purestock/Thinkstock
The African island nation Madagascar had some of the best chocolate in the world, but didn’t export any of it.  That's about to change.  Two Peace Corps volunteers Tim McCollum and Brett Beach are on a mission to import and sell both chocolate and vanilla products that are entirely made in Madagascar.

Their company can be found by visiting:  Madécasse

Read the entire article:  Former Pfizer factory trades medicine for chocolate

Wednesday, December 18, 2013

Facebook For Business Goes Global

Wavebreak Media/Thinkstock
Facebook for Business goes global; it will be made available in 11 more languages, as well as looking to publish regular content including case studies, tips and trends.

The site will be available in Korean, Japanese, Taiwanese, Chinese, simplified Chinese, UK English, German, French, European Spanish, Italian, Brazilian Portuguese, and Latin American Spanish.

Read the entire article:  Facebook For Business set to go global following launch in 11 new languages

Monday, December 16, 2013

Digital SMEs, Let's Go Global with Unilever

Hemera/Thinkstock
Unilever's Go Global initiative started earlier this month and is open to digital marketing start-ups in the area of content, mobile or other connected devices.  The seven digital companies selected will be awarded $100,000 and their technology will be incorporated into a Unilever brand’s marketing campaign in the UK, US, South Africia, Indonesia, India, Brazil or Argentina.

The Unilever brands involved are: Magnum, Surf, Flora Pro-Activ, Hellmann’s, Vaseline and Clear.

Learn more hereApply here (deadline:  January 17, 2014Make your global dream come true in the new year!

Saturday, December 14, 2013

Happy Holidays from The Global Small Business Blog!

©2013 Laurel J. Delaney.  All rights reserved.

Wishing you a holiday season

filled with joy

and special moments.

Note:  Macy's Walnut Room Chicago, established in 1907, is one of Chicago's most beloved landmarks.

Friday, December 13, 2013

From Dishwashing Soap to Diapers, California Will Export it

Image Source/Thinkstock
The executive director of the new California-China Office of Trade and Investment, Diane Long, a veteran member of China's expatriate business community, plans to help California entrepreneurs navigate doing business in China.

Her mission:
 ... helping boost the Golden State's exports to the world's second-largest economy, now about $14 billion a year.
Read the entire article:  Diane E. Long helps California boost exports to China

Seven Social Media Global Career Killers

Wavebreak Media/Thinkstock
In the article, "Six Social Media Career Killers, Sylvia Pennington talks about blunders one can make while using social media platforms.

I've added one more misstep to make it seven:  Be culturally sensitive to your audience!  With the Internet, you now must understand, appreciate, and work with individuals from cultures other than your own so be aware, accept cultural differences and adapt accordingly.  (For example, would every person in the world identify with the photo shown above if you placed it on your LinkedIn account, a more business-oriented site?)

Read the entire article:  Six Social media career killers

Thursday, December 12, 2013

Is Yahoo! Truly Global?

Fuse/Thinkstock
Yahoo! has rolled out a new home page globally in the UK, Ireland, Germany, France, Italy, Spain, and South Africa.  But does this make them truly global?

Read:  Yahoo!'s New Homepage Starts Going Global

Wednesday, December 11, 2013

Duty Free Model is Going Global

iStock/Thinkstock
Qatar Duty Free is preparing to expand internationally, with Senior Vice President Keith Hunter saying the company will look at opportunities around the world.
“We’ll [says Hunter] be looking all around the world [for] any opportunities where it may be a business opportunity for us or a partnership or an association.”
Read the entire article: Qatar Duty Free Signals Ambitions For International Expansion

Tuesday, December 10, 2013

Pack Light On Your Digital Devices When Traveling Internationally

iStock/Thinkstock
Oh how difficult it is to leave our digital devices behind when we travel internationally for leisure.  But that does not need to be the case.  You can travel overseas and still stay connected with the world.  Here's how - with some tips on considering a lightweight digital device packing mentality.

What to do (and not to do) when traveling overseas with Apple gear

(Note:  In my new book, "Exporting:  The Definitive Guide to Selling Abroad Profitably," I cover an entire chapter on international travel and security tips (Chapter 26).  The book will be published by Apress in nine (9) days!  

Monday, December 09, 2013

The Human Element to Website Translation

iStock/Thinkstock
The human element to Web translations is crucial to entering global markets.  All too often ...
“Translating all but the smallest websites into multiple languages can be as grueling as producing original content,” said Henderson. “For one thing, translating web content is not as simple as translating print copy. The language is served live by host systems, and special inter-dependencies exist between multiple language versions for the sake of efficiency and accuracy.”
Read the entire article:  Website translation crucial to entering global markets

In my new book , "Exporting:  The Definitive Guide to Selling Abroad Profitably," I talk about web translation considerations in Chapter 15.  You're gonna love it.  The book will be published by Apress December 18, 2013 - in nine (9) more days!

Saturday, December 07, 2013

New Kid on the Block in Chicago: OfficeMax in the Streeterville Area!

Photo courtesy:  OfficeMax
Photo courtesy:  OfficeMax
Photo courtesy:  OfficeMax
I had the great pleasure to connect with Kristin Muntean, vice president of Strategic Initiatives and Innovation at OfficeMax to discuss its new OfficeMax location in the heart of downtown Chicago. According to Muntean, the OfficeMax Business Solutions Center advances the third pillar in the OfficeMax “Road to Success” strategic plan—innovative and disruptive moves. As a leading worldwide supplier of workplace products, services and solutions that provides a seamless, multichannel network for delivering those solutions, OfficeMax is establishing a new way to partner with today’s growing businesses. Here’s an excerpt from our interview.

Laurel Delaney: Why did you open a location in the near North side of Chicago – Streeterville -- area?

Kristin Muntean: OfficeMax recognized the positive relationships that exist between the small business community and the city of Chicago. Chicago and OfficeMax both support small business, their growth initiatives and their innovation. With over 19,000 businesses within a one mile radius of the Streeterville location, there is a great opportunity for OfficeMax Business Solutions Centers to provide more focused support and solutions to the local businesses and the entrepreneurs in the area.

Delaney: Why the target on small and medium-sized businesses (SMEs)?

OfficeMax has a successful history of serving business customers of all sizes, which makes us uniquely positioned to introduce a retail format designed for local businesses and entrepreneurs. We understand that entrepreneurs have specific needs and the importance of providing a resource nearby that will work to understand and serve their business. The OfficeMax Business Solutions Center is a unique retail concept designed specifically to address the needs of local entrepreneurs and small businesses through a relationship-based service center focused on the services, products and solutions they need.

Delaney: Please explain your key differentiator at OfficeMax Business Solutions Center.

Muntean: Through this relationship-based retail service center, OfficeMax provides local businesses with a portfolio of specially tailored services and solutions. Key elements of the OfficeMax Business Solutions Center in Streeterville include:

1. Focus on small business customer: We understand the needs of small businesses and have services, products and solutions to help grow their businesses.

2. Services focused: The store has a wide array of services, specifically designed for business, including print and document services, computer repair and maintenance, hard drive recovery, 24/7 IT support, websites and web design, domain names, cloud storage, shipping, office space planning, payroll processing, credit card processing and more. In addition to services, the OfficeMax Business Solutions Center also has a full array of office supplies and technology products including laptops, tablets and printers.

3. Business Solutions Adviser: Our Business Solutions Adviser has an office in the store and partners with business customers to understand their needs and create customized programs and pricing specifically designed for each business.

4. Knowledgeable associates: Associates have received enhanced training to ensure the highest quality service to help connect entrepreneurs to the products and services they need.

5. Collaborative and technology enabled center: Business community space within the store includes free Wi-Fi that lets customers conduct informal meetings or simply bring in their laptop to plug in and work.

Delaney: What’s the biggest benefit to SMEs knowing about your Center?

Muntean: The OfficeMax Business Solutions Center provides local businesses and entrepreneurs with a relationship service center to meet their needs and help them grow. We are a “one-stop shop” that goes beyond office supplies and products and offers a full range of services and solutions to meet the needs of all types of businesses from start-up to those businesses that have years of experience. Every step of the process—from starting up and formalizing their business to setting up an office or website—OfficeMax can be their partner. Your readers can find out more about the service and product offering at the OfficeMax Business Solutions Center here: officemax.com/businesscenter.

So my dear readers, you want to grow your business?  Pay a visit to OfficeMax Business Solutions Center during the holidays!  The address is:  550 N. St. Clair Avenue, Chicago, Illinois, 60611, U.S.A. 

Note:  This is not a paid endorsement nor is it an advertisement.  This is merely our support to the great things OfficeMax is doing for SMEs in our neighborhood.

Friday, December 06, 2013

Gold Gems for Taking Your Business Global

iStock/Thinkstock
Kunal Sarda, cofounder and COO of VerbalizeIt, a human-powered translation platform for businesses, crafts a good case for Forbes on taking your business global.
What was once a game reserved for multinationals [going global] is now open to anyone. Why haven’t small businesses gotten the memo?
The Secrets to Taking Your Business Global

Thursday, December 05, 2013

The Countdown Begins on the Release of "Exporting: The Definitive Guide to Selling Abroad Profitably"

Photo courtesy:  Apress
We are getting closer to the publication date on Exporting:  The Definitive Guide to Selling Abroad Profitably.  Meanwhile, here's a clip on an interview my esteemed colleague John Tozzi conducted with me for Bloomberg Businessweek:

What U.S. Entrepreneurs Should Know About Exporting Now

Here's a clip from the interview:
What made you want to write this [book] now?

Not enough entrepreneurs and small businesses really know how to export. The Internet has been a game changer for anyone who wants to do business internationally. How do you reach customers? What do you do as a small business owner to have the world find you? Once you find those customers, how do you get paid? Once you get paid, how do you get the merchandise or the service in the hands of a potential customer? Sign-up to be notified when Exporting is published!

Wednesday, December 04, 2013

Stuck on Business Growth? Look Outside Your Own Borders!

iStockphoto/Thinkstock
Tom McGee, deputy chief executive officer at Deloitte LLP, writes a thoughtful article on why companies should consider going global and what questions you should ask beforehand.

One interesting quote from Mr. McGee:
With 95% of the world’s consumers residing outside the U.S., going global can be a pretty attractive option for many mid-sized companies. In fact, a recent Deloitte survey found that almost three-quarters of mid-market executives say global expansion is important to their business.
 Read the entire article:  Five Questions to Ask Before Going Global

Tuesday, December 03, 2013

Global Mobile: Put It First in 2014

iStock/Thinkstock
Want to go global?  According to Nic Newman's article for CNN.com, you should put mobile first.
Gartner, the market research firm, has predicted that by 2015, tablet sales will be higher than those of PCs and laptops combined. There are now more connected mobile devices on earth than there are people.
 Read the entire article here.

Note:  I devote an entire chapter to mobile business - the greatest challenge and greatest opportunity facing businesses today - in my new book:  Exporting:  The Definitive Guide To Selling Abroad Profitably (coming out this month!).

Monday, December 02, 2013

Seven Trends Supporting Global Small Businesses

Wavebreak Media/Thinkstock
The benefits to going global are unlimited.  With it, though, come some challenges such as how to go mobile, reach out to the world via social media and outsource to online vendors and contractors?  Fortunately, I address all of these issues and many more in my new book, Exporting:  The Definitive Guide to Selling Abroad Profitably coming out by Apress December 18, 2013!  Meanwhile, read: