Lady Flowering Head

The mysterious Lady Flowering Head at Navy Pier, Chicago.

Have a good weekend!

Photo credit:  ©2013 Laurel Delaney.  All rights reserved.

Factors to Consider For New Importers

Below is an article I wrote for the About.com Import and Export site.  I offer eight tips for new importers - covering everything from the importance of trusting your supplier, to determining if you need a license, to making sure merchandise can freely enter the United States.

So you can breathe a sense of relief and smile knowing all will go smoothly.

Read:  Eight Tips for New Importers

Photo courtesy: ©2013 Laurel Delaney.  All rights reserved.

How to Lead a Global Enterprise

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Harvard Business School has a new executive education program entitled, "Leading a Global Enterprise."  It's taught by HBS professors Bill George and Krishna Palepu.

The Program:

The 21st century is the era of globalization. To sustain success in this rapidly changing landscape, global companies must develop a cadre of leaders who can operate throughout the world, lead global product and marketing teams, and create strategies that are effective globally and locally. To that end, HBS Professors Bill George and Krishna Palepu, renowned global leadership visionaries, have developed a highly personalized, one-week course that is designed to help you take your own leadership to higher levels and build greater global leadership capabilities within your company.

Learn more and apply here (program starts July 28th and runs until August 2nd; cost is $13,000).  Be sure to watch the one-minute video Professor George gives (upper right sidebar).

How About Mexico for Manufacturing?

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I interviewed Carlos Balderrama, executive president of CODESIN about Sinaloa, a state in northwest Mexico. What follows is an excerpt from our interview, when we talked about what makes Sinaloa a good investment opportunity right now.

Laurel Delaney: Not too many people have heard of Sinaloa, Mexico. Why is that?

Carlos Balderrama: Americans are better acquainted with Mazatlán, which is located on the south coast of the state and considered one of the premier tourist destinations of Mexico. We are a state with an agricultural and food industry tradition; even though we have only 3 percent of the nation’s territory and 2 percent of its population, we are responsible for 30 percent of Mexico’s total production of food and also supply much of the off-season produce to the United States.

Read the entire interview:  An Interview with Carlos Balderrama of CODESIN

When You Have Customer Support, Expand Globally

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Mary Brown's Famous Chicken, the second largest chain of quick service chicken restaurants in Canada, is expanding globally.  MB just opened an office in Istanbul, Turkey, and has spent the past four years developing globally.

Read or listen to the article via a Media Player here:  Mary Brown's Expanding Globally

Tip of the Day: Talk to Veteran Exporters

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The National Small Business Association (NSBA) and the Small Business Exporters Association provides the following tips for small businesses new to exporting.  Here's one of them:

Talk to veteran exporters: You can learn a lot from small-business owners who are exporters, said NSBA Chairman David Ickert, who’s also a vice president at Air Tractor, an Olney, Texas, company that exports crop-dusting and firefighting aircraft to about 20 countries.

Read the entire article here.

Happy Birthday No. 9 to The Global Small Business Blog!

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The Global Small Business Blog turns 9 today.  We started the blog July 20, 2004 (read the first post to the blog) and here we are nine years later claiming the No. 1 spot on the Internet for small businesses and entrepreneurs interested in going global!

A special thanks to Google (our host for the platform) and to all of you - our readers -  for your continued support and interest in what we have to say and report.

So raise your glasses, whether water or champagne (dependent upon your time zone), and make a toast to our success!

Have a great weekend and back with you on Monday.

Cross-Border Trade Poised to Grow for Small Businesses

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HSBC has set aside U.S. $1 billion in loans for small and medium-sized businesses that are expanding internationally (China, Brazil and Hong Kong, for example).  To pre-qualify, you must run an established business that has annual revenue between $3 million and $500 million, but may or may not have dipped their toes into the international markets.

Head of HSBC's U.S. Business Banking Mark Luppi says the following:

"Based on the research we've done, 27% of small businesses are doing some sort of cross-border [transaction].  We expect that to grow to 40% over the next 12 to 24 months."

Read entire article here.

Cautionary Tale in International Expansion

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Airbnb, the world leader in travel rentals, is trying not to become another cautionary tale in international expansion.

At a valuation of $2.5 billion, five-year-old San Francisco-based Airbnb has slowed down hiring in its international operation.

Find out why here.

Expand Your Company's Culture

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In the article below, Allen Morrison, professor of global management and the holder of the Kristian Gerhard Jebsen Chair for Responsible Leadership at IMD (www.imd.org) talks about the importance of diversification as key to global expansion.  In addition, he says:

"Our research has shown that when a company does 50 percent of its business internationally, its performance can be optimized when it hires roughly a quarter of its executives from the countries in which it plans to operate.  The average among many leading American companies is a ratio of 17 percent foreign executives in a company that does roughly 40 percent of its business internationally.  In Europe, the average is slightly higher."

Read the entire article here.

Shipping Overseas a Logistical Nightmare?

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Sometimes I have to shake my head in disbelief wondering if people are living in caves these days.  Consider the question asked by a reader to Heino Beckmann, Associate professor, Finance Department, University of St. Thomas, Opus College of Business over at the Star Tribune:

Shipping overseas appears to be a logistical nightmare for a small business. What resources are available to aid businesses that are expanding to new global markets?

Find Heino's answer here.

Meanwhile, for those coming out of a cave, there are a couple of companies that specialize in shipping globally.  (Trust me, shipping internationally is never a logistical nightmare.) You might try:

• UPS
• FedEx
• DHL
• TNT

P.S.  When I read questions like this, I can't wait for my new export book to be out!  It's scheduled for release February 2014.  I'll keep you posted.

America: Breathing Life Into Dreams

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If there is one thing you read today, read this:

The North American Global Powerhouse

by George P. Schultz, a former secretary of labor, Treasury and state, and director, Office of Management and Budget, is a distinguished fellow at Stanford University's Hoover Institution

Excerpt in opinion piece where Schultz is quoting Ronald Reagan:

"While other countries cling to the stale past, here in America we breathe life into dreams. We create the future, and the world follows us into tomorrow. Thanks to each wave of new arrivals to this land of opportunity, we're a nation forever young, forever bursting with energy and new ideas, and always on the cutting edge, always leading the world to the next frontier.

"This quality is vital to our future as a nation. If we ever closed the door to new Americans, our leadership in the world would soon be lost."

This Weekend: Do and Dare

"The person who goes farthest is generally the one who is willing to do and dare. The sure-thing boat never gets far from shore." ~ Dale Carnegie

Photo courtesy:  ©2013 Laurel Delaney.  All rights reserved.

Golden Rules to Going Global

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John Quirk, partner at Howard & Company, which specializes in growing Kiwi businesses on the international stage, has learned a few things about how to build a global company from New Zealand.  He share some of his golden rules to going global below.

No. 1:  The 321 Rule.  The rule is everything will take you three times as long as planned. It will be twice as expensive as budgeted and you will only want to do it once. That said, it can be an exciting journey with significant financial gains. 

No. 2:  "The ghost of Ned Kelly" ... what might that be?!

Read the entire article to learn more:  The rules of going global

Do Corporations Have More Rights Than Global Citizens?

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Margaret Flowers and Kevin Zeese for Truth-Out.org begin their thought-provoking article with:

We are in the midst of an epic battle between the people of the world and transnational corporations. Wealthy governments and corporations are merging in a global system in which private corporations have absolute power over your life. This is a battle the people can win and when we do it will show that we can defeat corporate power on issue after issue.

They go on to say that the "Obama administration is currently mired in an ambitious project to accomplish both the continuation of the WTO’s agenda and a restructuring of NAFTA in ways that place corporate property rights over protection of people and the environment."

See if you agree.

Read the entire article:  Stopping the Trans-Pacific Partnership:  Global Revolt Against Corporate Domination

Growing Global to Survive

Going Global From the Outset

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Jason Green at PandoDaily provides some pointers on why and how companies are going global from the start.  In addition, he discusses how to leverage the cloud-based platforms to simplify global deployment.

According to a recent PricewaterhouseCooper’s study, almost 40 percent of US CEOs intended to complete a cross-border deal in 2012, compared to 25 percent in 2011.

Read the entire article: The business cloud:  Going global from the start

A Bright Spot in Global Trade?

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According to Mike Cavanagh, co-chief executive officer of JPMorgan's Corporate and Investment Bank, China is poised to serve as one of the bright spots for the expansion of its global business.  As a result, the company plans to continually invest in China.

"This is one of the most exciting markets in the world," Cavanagh said. "We have our own locally incorporated bank with seven branches across China and a number of joint ventures in asset management, securities, underwriting and futures and options. We promise to continue investing and the momentum is really strong."

Read the entire article:  China provides 'source of strength to global economy'

Oh How the World Loves Coca-Cola!

Photo taken at Crosby's Kitchen (Chicago) of a magnificent illustration on a brick wall outside of the restaurant showing a young man drinking Coca-Cola (looks like Norman Rockwell art). 

Photo courtesy:  ©2013 Laurel Delaney.   All rights reserved.

Ways to Build Trust In a Global Business (or Any) Relationship

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Here's my latest contribution for Pitney Bowes (a client) entitled:  Six Ways to Build Trust in a Global Business Relationship

As one reader said:

Thanks for posting this, Laurel. Lot's of valuable insight in this article. I would say that much of it applies to personal relationships as well as professional ones, too!

I hope you find it useful.  If you do, pass it along to someone else who you know might benefit from it.

Happy 237th Birthday, America!

We are the greatest land on earth and the future will always belong to America!  Happy 4th of July everyone!

Photo courtesy:  ©Laurel Delaney.  All rights reserved.

Small Businesses Can Thrive Because of Exports

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Great feature on world trade and small business by John Murphy at Free Enterprise!

In the United States, entrepreneurs and their firms have played a big role in the boom in trade over the past few years. According to the U.S. Department of Commerce, U.S. SMEs continued to expand their share of U.S. merchandise exports to 33% in 2011 (latest available data), up from 27% in 2002.

In the article, he talks about opening overseas markets, eliminating foreign barriers and how free trade agreements can open doors to international success for small businesses.

Read:  Main barrier to selling internationally?  Lack of information.  Where to start.

Tip:  Be sure to watch the three videos on small business owners talking about how they are thriving because of exports.

Think and Design Without Borders: An Interview with Michael Ellis, 5+design

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Below is an interview I conducted for the About.com Import/Export site with Michael Ellis, managing partner at 5+ design.  We discuss what triggered international expansion for 5+design, what was the scariest thing about going global, and what continues to drive the firm's international growth - the markets, people, great work or all of these!

Read the entire interview:  How an Architectural Firm Expands from Local to Global in One Year

Failure to Respect International Labour Rights Gets a Country Suspended Trade Benefits

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Shame on Bangladesh.  Due to their alleged failure to respect international labour rights, U.S. President Barack Obama suspended Bangladesh's trade (export) benefits under the Generalised System of Preferences (GSP).

This came about after the collapse of a building in Bangladesh that killed more than 1,200 textile and garment workers.

Read more:  Obama Suspends Bangladesh's Trade Benefits Over Labour Rights (the picture in the article says it all)

Chicago Blackhawks: Work Hard, Play Harder and Win Insanely Great!

Congratulations to the

Chicago Blackhawks:

2013 Stanley Cup Champs!

Photos Courtesy: ©2013 Laurel Delaney.  All rights reserved.

5 Ways to Crank Your Business Up to Global

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If companies want to grow, they have a couple of options to make it happen:  new product launch, buy a company, franchise, license an idea and export, to name but a few.

In the article, "Five Steps to Start Thinking Like An Exporter," London regional director Parveen Thornhill for UK Trade & Investment's (UKTI) talks about how small businesses want to reach out to Bric countries and beyond, yet it's not always clear where to start.  He shares five tips on how to turn your business into a global player.

While I have you, I am currently at work on a new book on exporting to be published February 2014 by Apress.  I'll keep you posted.  It will be an export game changer for small businesses.  You won't want to miss it.

Are We Globally Engaged?

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Are we a society that is globally engaged and driven by production and innovation?

According to the Brookings Institution:

"A growing chorus of leaders is calling for a new growth model, one that creates more and better jobs by engaging rising global demand and attracting global talent and capital. These leaders recognize that only by harnessing the power of ..."

Read the entire article:  Going Global:  Boosting Metro Denver's Economic Future

Meanwhile, view (immediate download of a PDF file) the 10 Traits of Globally Fluent Metro Areas case study for Denver

Teach a Man to Go Global and You Expand His Business Over a Lifetime

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"Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime." ~ Chinese Proverb

Similarly, give a man (or woman) an international customer and you satisfy his/her need to go global.  Teach a man (or woman) to go global and you expand his/her business over a lifetime. 

"One of the big things in international trade is that people don't go into something new because they do not understand it," said Mark Peterson, Greater Rochester Enterprise (GRE) President & CEO. "We want them growing, we want them adding jobs and we want them to be able to have the knowledge they need to grow as fast as possible."

Read the entire article:  International Business Council Helps Local Companies Go Global

How the Mighty Succeed Globally!

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In the article below, I challenge you to determine whether you are strong enough to take your business to the next level.  I provide six super tips to update your business and help you become leaner, stronger and poised for greater global growth in the coming years. Are you ready?

How The Mighty Succeed Globally

The Faint of Heart Should Not Go Global

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According to Raytheon CEO Bill Swanson, “The faint of heart shouldn’t be involved in this process."  And what he is referring to is a little of the Farnborough International Airshow (Paris), the talk of how doing international business is not easy and how companies face US export restrictions and more.

Read the entire article:  Going Global:  US Firms Grow Foreign Connections as Domestic Spending Stalls

Chicago Blackhawks: Go Baby, Go!

2013 Stanley Cup Finals:  Chicago Blackhawks versus Boston Bruins in Game 5, tonight (6/22) at United Center (8:00 p.m. ET on NBC, CBC and RDS).

To Chicago Blackhawks:  Go baby, go!  

Photo courtesy:  ©Laurel Delaney.  All rights reserved.  "Chicago Blackhawks emblem"

How to Attract High Impact International Projects

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ZGF Architects has left its fingerprints on projects not only around the United States but also across the globe. The Portland Convention Center, the KOIN Center skyscraper, and the extension for Portland International Airport were all designed by ZGF Architects.

In the hopes of attracting more high-impact international projects for ZGF Architects and like-minded local businesses, Portland in 2012 launched the We Build Green Cities initiative, a one-of-a-kind attempt to leverage the city’s green reputation to boost exports and the regional economy. National Journal has honored this unique project as the winner in our category of expanding exports.

Learn more about the We Build Green Cities initiative, the importance of exporting -- not just product but services as well -- for Portland and other ways Portland is marketing its strengths.

How One Green City is Going Global

One other fact highlighted in the article:

"For every $1 billion the United States generates in exports, about 5,400 jobs are created, according to the Brookings Institution’s Metropolitan Policy Program. Yet research shows that strikingly few American companies—less than 1 percent of 30 million firms—sell abroad."

Map a Strategy Before Going Global

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What are the opportunities and pitfalls to going global?  Which markets are best to go after?  How does one develop a strategy?  All these questions plus more are addressed by a handful of experts on international business during a panel discussion at the Ronald Reagan Building and International Center.

Find out what they had to say here.

One major quick takeaway:  Always have an exit strategy.

Training Female Entrepreneurs on Cross Border Trade

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The Tanzania Women Chamber of Commerce (TWCC) has launched a project called “Enhancing women entrepreneur’s competitiveness and opportunities to benefit from regional and international trade."  The goal is to support Women in the Informal Cross Border Trade (WICBT) to meet market requirements.  The TWCC is implementing this project with supervision from the Small Industries Development Organisation (SIDO).

The program will provide the necessary support and guidance to help women in business flourish!

About TWCC:

The Tanzania Women Chamber of Commerce is an umbrella organization uniting sectoral business women associations, companies, and individuals who have agreed to form a united front to advocate, lobby and network for the well being of their businesses and prosperity of women entrepreneurs. Current membership stands at 6 associations and 20 companies; all together about 2000 members. 

Read all the news here.

Related helpful resources:

Women Entrepreneurs GROW Global

Enterprising Women 2012

Point the Way Toward More Interactive Global Distance Learning Scenarios

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While abroad, Samuel Slover, 27, worked on social entrepreneurship initiatives, including microfinance programs, and taught English and business. All along, he felt under-qualified to teach the assigned curricula.

He knew there had to be a better way.  

To seize on this opportunity and bridge the expert and education gap, in 2010 Slover and his brother, who had a similar experience in Nepal and Honduras, launched Learn It Live, a web-based social-learning platform. The site’s goal is to bring online education courses to those in other countries and in the U.S.

Read the entire article: How Teaching English in Bolivia Sparked One Young Trep’s Bankable Business Idea

Affective Trust in the Global Marketplace

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Affective trust.  Do you know what it is?  According to Chua's article, "Building Effective Business Relationships in China:"

The second type is trust from the heart (affective trust), which arises from feelings of emotional closeness, empathy and rapport and is more complex to develop. 

Read Roy Y. J. Chua's summary on "trust from the head" and "affective trust:" Building Effective Business Relationships in China (requires registration if you want to read the entire article at MIT Sloan Management Review and worth a look to uncover a vast amount of global business knowledge).*

*3 free articles per month, $6.50/article thereafter.

Related article here.

Laughing Flowers

“The earth laughs in flowers.” ― Ralph Waldo Emerson

Have a good weekend and Happy Father's Day to all fathers!

Photo courtesy:  ©2013 Laurel Delaney.  All rights reserved.  "Laughing Flowers."

How to Go Global For One Night Only

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Interesting idea on how to go global for one night only and these kids pull it off with a theater production.

The show called 'Dance Around the World', features ballet, jazz, tap, street jazz and contemporary styles of dancing as well as musical theater.

Read the entire article:  Going Global For One Night Only

Security Meets Global Freedom

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Can secure messaging go global?  Some people think secure messaging may eventually be applied globally because of international interest in health information exchange.

Using Direct in other nations could prove appealing to U.S. citizens who seek care overseas and want to give local providers access to their records, says Scott Rea, vice president and senior PKI architect at DigiCert*, a provider of digital certificates and a certificate and registration authority for Direct exchange.

For instance, the U.S. has military and other government personnel working around the world. These individuals need to be able access health services outside the U.S. yet still be able to communicate in a secure way with American-based healthcare providers managing their medical records, Rea says.

Read the entire article, "Direct Exchange:  Going Global?"

*DigiCert provides digital certificates to over 60,000 customers in more than 146 countries.

Related articles:

Testing Health Information Exchange via DIRECT Messaging

AAFP:  Worry Free Direct Protocols Key to Data Exchange

Do the Right Thing in the Global Marketplace

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Paul Dillon, president and CEO of Dillon Consulting Services LLC, shares his best-kept secrets on why doing the right thing globally -- or in any aspect of life -- leads to success.

Read:  Why Doing the Right Thing in the Global Marketplace Will Bring You Business Success

Connecting Globally

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Is global connectedness good for our world?  In "Strategies for Global Connectedness," Messrs Pankaj Ghemawat and Steven A. Altman say:

The real world is roughly only 10 to 25 percent globalized. Most activities that could take place either across or within national borders are still domestic. Moreover, the trend is toward further localization. The same policymakers and business leaders who once sought universal openness are focusing their investment, attention, and effort within their own home countries. 

According to World Internet Users Statistics Usage and World Population Stats, 34.3 percent of the world's population uses the Internet.

What comprises of the real world?

Read the entire article here.

Small Businesses Thrive in the International Marketplace (Video)

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A video, "Small Businesses That Are Thriving in the International Marketplace," features three small business owners (noted below) who reveal why foreign trade is vital to the growth and success of their companies. The video underscores the importance of trade and highlights how small businesses are engaged in the global economy.

Each of the companies also share how they are able to export their products to highly competitive markets such as Mexico and China.

1. Drew Greenblat of Marlin Steel
2. Roy Paulson of Paulson Manufacturing
3. Robert Patton of Patton Electronics

WATCH the video here.

And there's more!

The U.S. Chamber of Commerce has also updated its TradeSupportsJobs.com, an interactive site that shows how exports drive economic growth and support jobs in all 50 states and all 435 congressional districts. The site breaks down the value of exports to every state by total dollar amount, by industry sector, and by the number of jobs directly supported by exports.

Self-Portrait: Laurel Delaney

"In a portrait, you have room to have a point of view. The image may not be literally what's going on, but it's representative." - Annie Leibovitz

Photo courtesy:  ©2013 Laurel Delaney.  "Self-portrait:  Laurel Delaney"

Can Ford Sell Overseas?

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Here's the scoop:  "Ford's EcoSport SUV will be sold in more than 60 countries in four years. Currently, it's sold in 10 countries. The Edge will be sold in 40 markets, compared with 16 last year. The most important change might be the beginning of sales of the Escape in China this year."  That's all according to Erich Merkle, Ford's sales analyst.

By ignoring the growing trends of consumers who were downsizing to smaller vehicles and wanting improved gas mileage as fuel prices increased, Detroit automakers ran their businesses into the ground. Those poor decisions culminated in bankruptcies by GM and Chrysler, while Ford escaped by restructuring on the back of its own private loans. Fast-forward to today, and the SUV is a different beast and is beginning to sell again. The more important question for Ford is, can it sell overseas?

Read the entire article:  Can Ford Take SUVs to the Global Market?

Rethink Your Diversity Training Initiatives When Going Global

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Jennifer Gilhool just spent two years in China for the organization (Ford) where she worked.  She had to adjust quickly to working with people from a different culture who had different ideas and expectations in terms of how things should be done.

When I arrived in China, I received little, if any, real training on how to manage the diverse nature of our team. I had to learn by trial and error. And, I did learn. What I learned is that it is all about communication. Learning to listen and speak in a way that allows for common understanding. I also learned that humility goes a long way. Admitting that I did not know the culture, asking for help, accepting, respecting and being genuinely interested in understanding the culture gave me immediate credibility. Why? Because it provided the opportunity for the discussion.

Read the entire article:  "Going Global?  Better Rethink Your Diversity Training."

A little about Jennifer Gilhool (her Twitter handle is @JG_Ink and her Facebook page is here):

Jennifer Gilhool is a lawyer and management executive who recently spent two years in China building an extraordinary team to manage international regulatory compliance for a Fortune 10 Company.  She founded her own company, Pink Streak Ink, to work on issues of corporate diversity, leadership and education for women and girls around the globe.  She is about to publish her first book, Sheryl Sandberg, China & Me, which is a story of an ordinary woman who moved her family to China for her career, saw her career nearly implode, and with it, her life — or so she thought.  (Note:  It appears she is ready for: Escape From Corporate America).

Technology Is Shifting To Reflect New Poles of Growth

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Which country is leading the new pattern of growth?

The old theories governing the way that countries produce and trade are being replaced. The pattern of trade is being transformed by increasingly sophisticated technology and innovations in transportation; and the topography of actors is shifting to reflect new poles of growth.

One single factor that helps?  Confidence.

Learn more here.

Founder of Alibaba Jack Ma Interviewed by Charlie Rose

Does Made In America Still Matter?

Good friend and colleague Rieva Lesonsky writes a wonderful article, "Why Made in America Still Matters," for Small Business Trends.

These days, “Made in America” isn’t as clear-cut as it used to be. Most Americans are aware that products branded with American labels may be made in overseas factories or assembled here with parts made overseas. Three-fourths of consumers say being manufactured in the U.S. is crucial for them to consider it “made in America.” 

What do you think?  With complex and vast global supply chains, do you think we can still find a pure made in America product?  We welcome comments!

Contrast the "Made in America" to "Not Made in China."

Photo courtesy:  ©2013 Laurel Delaney.  All rights reserved.  "American flag in front of The Wrigley Building, Chicago, Illinois, U.S.A., 6/1/13"

Make Someone's Day

Wherever you are in the world, make someone's day.

Whether it's remembering your postal delivery person by name, giving a smile to a stranger or extending a kind gesture to someone in need, take the time to make someone's day.  Caring is contagious.


Have a good weekend!

Photo courtesy: ©2013 Laurel Delaney.  All rights reserved.