Wednesday, February 25, 2015

The Intuit Quickbook Interview: Why Small Businesses Are Poised To Expand Big Time Overseas

©iStock/Violka08
Below I discuss seven questions with Suzanne Kearns for Intuit Quickbooks:
  1. How much in U.S. goods gets exported each year, and has that figure increased in recent years?
  2. Are there indicators that show when a small business is ready for global trade?
  3. How should business owners determine which markets to expand in?
  4. What are some things business owners can do to attract foreign buyers to their website?
  5. How should business owners handle foreign currency transactions?
  6. What should small business owners know about shipping products overseas?
  7. Where can business owners learn about customs duties and foreign taxes?
Read the interview: Can Your Small Business Expand to a Global Market?

Tuesday, February 24, 2015

What Challenges Do Importers Face?

©iStock/RalkoV
What is the one thing that will throw everything off on an import? Mistakes!  In this article, I talk about seven other critical issues affecting importers today and what you can do to avoid them.

Read:  8 Big Import Compliance Challenges

Monday, February 23, 2015

Today in Global Small Business: And the Award Goes To ...

©iStock/Ayzek
What's affecting me, my clients, my colleagues and other global small business owners:

Saturday, February 21, 2015

Chicago Modern Skyscraper: The Aon Center

©2015 Laurel J. Delaney.  All rights reserved.
The Aon Center is a modern skyscraper in Chicago, Illinois (third tallest building in IL) and designed by architect firms Edward Durell Stone and The Perkins and Will partnership.  It was completed in 1974 as the Standard Oil Building.  There's talk about new owners ...

Friday, February 20, 2015

How to Eliminate the Surprise Factor Via Global Ecommerce

©iStock/Nyul
If you design your ecommerce site in such a way that your customer comes first, business should flow through nicely no matter what part of the world your customer resides.  But the way to really build a seamless and enjoyable online buying experience is to pay attention to a couple of other important details.  Here they are.

5 Ways to Prevent Surprises in Global Ecommerce

Thursday, February 19, 2015

Michele Ferrero, The Man Who Brought Nutella to the World, Dies

©iStock/Mrohana
Tic Tac mints.  Ferrero Rocher chocolates.  Nutella spread.  All these delicious confectionery products are produced by Ferrero SpA, a $30 billion company, and brought to life by Michele Ferrero, who died at the age of 89.

He was a family man and had a great, global vision for his firm (well ahead of his time):
It was Michele Ferrero’s vision to expand internationally. In the 1950s, he opened production plants and offices in Europe. He expanded to the rest of the world starting in the 1970s. All the while the company shunned acquisitions, breaking into foreign markets by introducing products catering to local tastes.

Ferrero is the world’s fourth-biggest chocolate confectionery company, with 8% of the global chocolate market. No. 3 NestlĂ© has 12%, according to consumer research group Euromonitor’s data from 2013.
Read the obituary:  Italian Chocolatier Found Success with Nutella

And what a sweet ending ... he passed away on Valentine's Day.

Wednesday, February 18, 2015

Borders Are Blurring and the World Is Getting Smaller

©iStock/Saicle
With the world getting smaller and borders blurring, this presents new opportunities for retailers to reach potential customers.

How is the future of global e-commerce going to develop?

Tuesday, February 17, 2015

Are You Running Your Business in the Dark or Digital Age?

©iStock/Scorpix
In the dark age, you scramble to find customers.  In the digital age, customers from around the world should find you.  Which are you operating in?  There's only one way to find out.

How to Bring Your Business Into the Digital Age

Monday, February 16, 2015

Today in Global Small Business: Small Businesses Have a Voice on International Trade Agreements

©iStock/RyanKing999
What's affecting me, my clients, my colleagues and other global small business owners:

Friday, February 13, 2015

Make the World Your Business

©iStock/iStockdaily
I've always felt you should make the world your business but in this case, Shawn Hessinger, Executive Editor for Small Business Trends, offers a different twist, "Making the World Your Business Playground." He talks about companies that are small in size but operate globally, how communicating via email alone doesn't cut it, how working cross-culturally poses a new set of challenges and how going global brings on challenges that are not so obvious.

A special thanks to Shawn for quoting us and for including our advisory board member Kati Suominen.

Thursday, February 12, 2015

Technology Is Changing the Meaning of Employable Skills Worldwide

©iStock/Rawpixel
The Global Talent Competitiveness Index (GTCI) 2014 Report "Growing Talent Today and Tomorrow" was released at it's global launch on Tuesday, January 20, 2015 in Davos, Switzerland.   The report focuses on the role of talent growth in enhancing countries' competitiveness, with Switzerland, Singapore and Luxembourg leading in the rankings.

The GTCI study reveals six key factors affecting talent competitiveness across countries of different GDP per capita and development levels, with one being:
  - Technology is changing the meaning of 'employable skills':  technological changes will affect new segments of the labor market, impacting the 250 million 'knowledge workers' globally today.
Access the report:  The Global Talent Competitiveness Index 2014

Wednesday, February 11, 2015

Recession in Russia. Slowdown in China. What's It Mean?

©iStock/Doctor Bass
The International Monetary Fund has cut its growth forecasts for the global economy due to the slowdown in China, looming recession in Russia and continuing weakness in the eurozone.  The US is the only major economy where the IMF has raised growth forecasts for the next two years.  The rest of the world has global headwinds ahead.

Learn more about what this means:  IMF Cuts Global Economic Growth Forecasts

Tuesday, February 10, 2015

Target New Countries For Growth

©iStock/Pichet W
Are you trying to grow your revenue and profitability?  Have you looked outside your own borders for new opportunities?  Why not target new countries where you don't already sell?

That's what UK SME online retailers are doing:
“There is a marked increase in the percentage of UK SME online retailers aiming to grow international sales in 2015, compared with 2014," says Nick Landon, managing director of Royal Mail Parcels.
Read the entire article:  UK's SME online retailers more confident on international trade

Note:  We cannot track Royal Mail's study that is referenced in the article.

Monday, February 09, 2015

Today in Global Small Business: What's Not Going Global?

©iStock/VorontsovaNatalia
What's affecting me, my clients, my colleagues and other global small business owners:

Saturday, February 07, 2015

Chicago: The Most Beautiful Great City Left in the World

©2015 Laurel J. Delaney.  All rights reserved.
"Eventually, I think Chicago will be the most beautiful great city left in the world." - Frank Lloyd Wright

Friday, February 06, 2015

What Happens When Dimensional Weight of a Box is Greater Than the Actual Weight?

©iStock/Luba
There's a new dimensional weight factor that affects pricing on shipping boxes in the USA.  Whether you elect to ship feathers in a small or big box, just remember to multiply the box length by its height and width, and then divide that by 166 to reach its dimensional weight. Oh, and don’t forget to weigh the box, too. Make sure your measurements and weights are accurate. The new pricing method will apply to any package if the dimensional weight is greater than the actual weight.

Read:  The New Wrinkle Affecting Your Shipping Costs

Thursday, February 05, 2015

SBA International Trade Finance Webinar


Learn about export loans available through the U.S. Small Business Administration and other global business solutions from our Federal Government. In addition, you will get tips from a small business exporter who has used these programs successfully to enter new markets and increase export sales.  Lastly, you will hear directly from an SBA lender on how to prepare in advance to get the financing you need to grow your export business.  Video can be found here or you can click on it above.

Wednesday, February 04, 2015

The Key to Accessing Global Markets

Photo courtesy:  Apress
What if all small businesses could access global markets?  What if the challenges and uncertainties to conducting business internationally could vanish before your very eyes?  What if we could break down barriers to America's growth by working together to boost exports?

Yes we can all counts!

Expanding global access for small biz.  Solution:  Exporting:  The Definitive Guide to Selling Abroad Profitably (99.9 percent of the battle to exporting lies in learning the mechanics of how to do it so this book spells it out in a way that is both empowering and useful).

Tuesday, February 03, 2015

Take Your Small Business Phone System Anywhere with a Mobile VoIP Solution

Photo courtesy:  Telzio
(This post is sponsored by:  Telzio)

VoIP phone service can take care of your global and mobility needs as your business expands to new locations and employees expect BYOD benefits. You can get phone numbers from all over the world and use them in any location on your computer, desk phone or mobile device. It’s easy to manage all your numbers and users in one online account, no matter how many locations you have.

Here are 3 ways a VoIP phone system can assist in your quest for global expansion:

1. International Presence

You can get a local or toll free number in almost any country, making it easier for international customers to reach you. Some countries like Denmark require that you have a physical address in the country in order to get a phone number there, but for most countries it’s as easy as a few clicks.

You can browse phone numbers from over 50 countries here.

2. Virtualization

VoIP phone systems are managed completely on the web. There’s no software to be updated, no hardware to be stored in closets and everything is managed through your web browser.

You can have multiple offices and phone numbers around the world and still manage them all under one account. As long as you can connect to the Internet, you can access your phone system.

VoIP service is location agnostic. You can move your IP phones to another country and they would work just the same, using the same phone number it was calling with before.

3. Mobility

Softphones enable you to make and receive calls from a mobile device or computer. You can travel anywhere and manage business calls on your mobile device separately from your personal line.

Telzio recently launched a mobile softphone app that integrates with a fully hosted VoIP system. Starting from $1 per month, the app and a full set of professional features come included.

What to Watch Out for When Choosing a VoIP Provider

When comparing small business VoIP providers, you should ask yourself how many users you will need and who will be in charge of implementing your new phone system.

Users -- Users are the extensions and phones you need connected to your phone system. You will find that most VoIP providers charge user fees from $15 to $70 per month per user, but you have other options.

Plans from Telzio cater to small businesses and offer free users with all phone numbers. Instead of paying per user, you pay per phone number and add as many users as you need to each number.

Usability -- Whether it is you or the IT person who will be setting up and managing the system, you want to cut down the number of hours it will take.

Telzio has an easy-to-use admin panel and intuitive interface where you can be up and running in minutes. Built on the premise that anyone without IT experience could manage everything from start to finish, Telzio is the easiest way to get started with a VoIP phone system. You can see how the visual setup works at Telzio.com/demo.

Plans -- In this world we live in, hidden language and fees are everywhere. Make sure you find the fine print and know what you’re getting yourself into, especially if the VoIP provider requires contracts. If something is described as “unlimited”, it usually has a “fair use” cap written somewhere else. Getting people to pay for more than they use is how those big phone companies make more money after all.

About the Author

Diana Chu is the Chief Executive Officer of Telzio and has over 10 years of experience working with small businesses. Diana graduated from the University of Southern California where she studied Business and Entrepreneurship. Frustrated with deceptive telecommunication companies and horrible customer service, Diana is focused on supporting small business owners through enhanced, efficient and transparent phone services. 
__________
“©2015 Telzio.  All rights reserved. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited.”


Monday, February 02, 2015

Today in Global Small Business: Why SBA's Administrator Wants All Small Businesses to Partake in the Global Economy.

©iStock/Robert Thyrons
What's affecting me, my clients, my colleagues and other global small business owners:

Saturday, January 31, 2015

Fundamental Things Like Home

Photo courtesy:  Robert Marovich, Journal of Gospel Music
"The more one does and sees and feels, the more one is able to do, and the more genuine may be one's appreciation of fundamental things like home, and love, and understanding companionship." - Emelia Earhart

Photo courtesy:  Bob Marovich, Journal of Gospel Music (Riverdale, Illinois).  All rights reserved.

Friday, January 30, 2015

A World Without Borders and Boundaries

©iStock/Takahashi_kei
Alibaba founder Jack Ma has big plans to expand his company's global reach and become a global powerhouse.  What's his vision?
As technology spreads and lifestyles change, perhaps it is time to start thinking seriously about a trade architecture that supports global payments and logistics in online shopping. Ma, a man who knows a thing or two about e-commerce, is already mulling such a global vision. Maybe others should do the same.
According to the Global Times, "While the Internet has made the world smaller in many ways, online consumers and sellers are still very much stuck in a world of borders and boundaries."

Read:  E-commerce hemmed by national boundaries

Thursday, January 29, 2015

Chinese Companies to Watch: Tencent, Huawei and Xiaomi

©iStock/Awdebenham
Step aside Alibaba. There's bigger fish to fry in 2015 when it comes to Chinese companies looking to become as big or bigger than Alibaba and known worldwide.
Chinese tech companies are poised to make a huge splash this year as they push beyond their borders and invest heavily in international expansion.  
Here are three Chinese tech companies to watch in 2015.

Wednesday, January 28, 2015

Business Blogs to Watch in 2015

©iStock/Alex Skopje
We are honored that our Global Small Business Blog is one of the winners of the Business Blogs to Watch in 2015.  
Our goal [Broadview Networks] is to provide a comprehensive list, nominated by readers and staff, which will help our clients and partners glean the most knowledgeable and insightful analysis of business trends on the web.   We want everyone to succeed in 2015, one way that we can help is to make sure you’re on top of the latest news and trends, that’s why we’re looking for the Business Blogs to Watch in 2015!
Read:  Business Blogs to Watch in 2015

Tuesday, January 27, 2015

Dream It. Source It.

©iStock/Maria 17
Are you dreaming about a great product idea that you'd like to import? That's 99 percent of the most difficult part of the import process - coming up with something nobody else has thought of yet everybody wants.  The other 1 percent involves sourcing it.  How do you find a manufacturer who makes the product you have in mind?

Here are some ideas that will inspire an import product revolution!

Monday, January 26, 2015

Today in Global Small Business: The Ford Mustang Is Officially Global

©iStock/Hayes Photography
What's affecting me, my clients, my colleagues and other global small business owners:

Saturday, January 24, 2015

Skate Your Troubles Away

©2015 Laurel J. Delaney.  All rights reserved.
"Style is that which indicates how the writer takes himself and what he is saying.  It is the mind skating circles around itself as it moves forward." - Robert Frost

Pictured:  The magnificent new Maggie Daley Park Skating Ribbon in Chicago.

Friday, January 23, 2015

Is Going Global a Goal For You in 2015?

©iStock/Makaule
With 23 days into a new year, have you set going global as one of your top goals for your business?

Mark Murphy, author of Hard Goals: The Secret to Getting from Where You Are to Where You Want to Be offers a great test to assess whether your goals are too tough or lame by asking the following five questions.  Think of each of these as it relates to taking your business global:
  1. Totally within my comfort zone. (“I could do it with my eyes closed.”)
  2. Pretty much within my comfort zone. (“My eyes are open, but I’m not excited.”)
  3. A little outside my comfort zone. (“I’m feeling a twinge of nervousness.”)
  4. Outside my comfort zone. (“I’m on pins and needles.”)
  5. Way outside my comfort zone. (“I’m so anxiety-ridden that I can’t even respond.” )
As Shelly Levitt says in Are Your Goals Tough Enough?  Or Too Tough?, you should aim for No. 4, a goal that takes you into uncharted territory but doesn’t leave you feeling hopelessly lost.

Doesn't that sound like going global?  Go for it!

Thursday, January 22, 2015

International Trade Plays a Key Role in Small Business Success

©iStock/Lee Yiu Tung
Why does trade matter for small businesses, entrepreneurs, and for our country?
While many think trade is the domain of big business, 98 percent of the 300,000 American companies that export are small and medium-sized businesses. These firms account for one-third of U.S. merchandise exports, according to the U.S. Department of Commerce. The number of small and mid-sized companies that export has nearly tripled over the past two decades.
The fact of the matter is that international trade plays a key role in small business success.

Read the entire article:  The little-noticed role of trade in small business success. 

Wednesday, January 21, 2015

In 2015, Having a Strong International Presence Will Be Essential For Success

©iStock/Meinzahn
According to Sissy DeMaria for The Miami Herald, to form an international network, you have to have skin in the game. You must spend time researching, traveling, interviewing companies, and getting to know people to ensure that their business culture and vision mirrors yours.

She also expects globalization will increasingly play an important role in the growth of small to midsize businesses.

Read the entire article:  The importance of globalization for local businesses in 2015

Tuesday, January 20, 2015

By 2016, the Richest 1% Will Own More Than 50% of the World's Wealth

©iStock/Pinarlauridsen
The the anti-poverty charity Oxfam said it would use its high-profile role at the World Economic Forum to demand urgent action to narrow the gap between rich and poor.
The charity’s research, published on Monday [1/19/15], shows that the share of the world’s wealth owned by the best-off 1% has increased from 44% in 2009 to 48% in 2014, while the least well-off 80% currently own just 5.5%
Oxfam says that on current trends "the richest 1% would own more than 50% of the world’s wealth by 2016."

Read the entire article:  New Oxfam report says half of global wealth held by the 1%

Monday, January 19, 2015

Today in Global Small Business: How to Nip Ethnocentrism in the Bud

©iStock/Ray Tango
What's affecting me, my clients, my colleagues and other global small business owners:

Saturday, January 17, 2015

Know What You Are Gonna Do Tomorrow, and The Next Day, and The Next Year ...


George Bailey: "I know what I'm gonna do tomorrow, and the next day, and the next year, and the year after that." - from It's a Wonderful Life

Photos courtesy:  ©2014 Laurel J. Delaney.  All rights reserved.

Friday, January 16, 2015

What Is a Micro-Multinational?

©iStock/Geribody
According to The Globe and Mail, a micro-multinational is a small to medium-sized company that uses technology to do things like export and off-shore in a way that was once limited to large corporations.

Find out what a Canadian business owner did to turn his mindset and business from local to global and into a micro-multinational.

Read:  Entrepreneur turns side project into thriving micro-multinational

Thursday, January 15, 2015

How to Make Money On Your Bike When You Are Not Using It

©iStock/Nisangha
You've heard of Airbnb, Uber and NeighborGoods.  Now say hello to global bike-sharing company called Spinlister.

Here's how it works:
In 90 seconds or less, anyone can list their bike on Spinlister.com through the app or website, set a rental price and select accessories to include with the rental.
Worldwide, Spinlister already has 15,000 people who use the site to rent bikes.

Wednesday, January 14, 2015

2015 a Breakout Year for Small Businesses

©iStock/Asafta
The National Federation of Independent Business reported that optimism among small businesses in December reached its highest level in eight years.
Considerably more small business owners said now is a good time to expand, NFIB reported, with capital investments and hiring both on the rise. Some 60% reported capital outlays, with 42% reporting spending on new equipment, 23% acquiring new vehicles and 16% expanding or improving their facilities.
Let's hope 2015 is a breakout year for small businesses.

Read the entire article:  NFIB Reports Small Business Optimism Grows in December

Tuesday, January 13, 2015

Hungarians Want Successful Companies With Global Clout and the Ability to Speak English

©iStock/Kaycco
Hungary has some work ahead.  Only one in seven Hungarians speaks adequate English.  As a result, people having difficulties expressing themselves in English, which can be perceived as less capable than the self-confident communicators with a good command of English.

Here's what else the article below says:
This may all sound trivial but still, Hungary is one of the laggards in foreign language skills not just in Europe as a whole but in the Central and Eastern Europe region as well. The latest (2012) Eurobarometer survey showed that merely one in five Hungarians is able to have a conversation in English with 40% of those prepared for the most basic situations only. 
Read the entire article:  Only one in seven Hungarians speaks adequate English

Monday, January 12, 2015

Today in Global Small Business: Going Global Means Going Local

©iStock/Alexaldo
What's affecting me, my clients, my colleagues and other global small business owners:

Saturday, January 10, 2015

Outside the Frost Will Bite

©2014 Laurel J. Delaney.  All rights reserved.
"We shall achingcold be here
Not singing.
Outside, the frost will bite, thaw, then return;
Inside, the candle will burn." - Philip Larkin

Friday, January 09, 2015

Which Country Is Filled With Optimism About the Economy?

©iStock/Jeremy Richards
Grant Thornton’s global survey indicates business confidence across the world has fallen at the start of the New Year but businesses in India are the most optimistic.
The survey shows 98% of India Inc is optimistic about the economy, which is well above the global average of just 41%. The global average is low because there is lack of optimism in the United States where business confidence has dropped to 59% and in China it’s even lower at 22%, while in Japan it’s in the negative.
Read more at:  Global business optimism falls but not in India

Thursday, January 08, 2015

10 Steps to Localizing a Website

©iStock/Michael Jay
Are you targeting international customers with your website?  Then you better learn how to localize your website, as well as translate it.

How to localize a website in 10 easy steps

Another good article by the same author, Christian Arno, is:

Localization Is the Key to Going Global

Wednesday, January 07, 2015

Adopt Globalization As a Key Driver For Business Growth

©iStock/Onishenko-Galina
According to findings of an in-depth study conducted by the Economist Intelligence Unit (EIU) on behalf of DHL Express, the majority of SMEs see growth opportunities internationally and expect to derive up to 50 percent of their revenues internationally in five years’ time.

What else was discovered?  Those SMEs that trade internationally are likely to perform better than their single market counterparts.
The study also reveals that severe obstacles remain for smaller businesses with global aspirations, these challenges include political instability, cultural factors, different market environments and inadequate infrastructures.
Learn more:  The importance of global connectedness for SMEs

Download report:  Most SMEs planning to be global by 2019

Tuesday, January 06, 2015

In the World of Food, Some Like It Hot!

©iStock/stshank
No matter where you travel in our world, one thing remains constant in the cuisine area:  some like it hot (spicy)!
And food cultures across the world have come up with countless ways to dry, crush, smoke, pickle, brine, and confit chilies into condiments, developing hot sauces that give dishes extra dimension and heat. In the U.S. alone, hot sauce is a $1.3 billion industry.
Below is a global history on hot sauce along with an illustrated tour region by region that spans Asia, the Caribbean, Europe and the Middle East and Africa.  In some examples even recipes are provided to make your own hot sauce.

Around the World in Hot Sauce:  An Illustrated Tour of 18 Varieties

Monday, January 05, 2015

Today in Global Small Business: See Why There Will Be Exports Aplenty in 2015


What's affecting me, my clients, my colleagues and other global small business owners:

Saturday, January 03, 2015

David Bowie Is (Chicago)



David Bowie Is
Tomorrow, January 4th, is the final day of the Museum of Contemporary Art's extraordinarily popular exhibit "David Bowie Is."  I went to see it this week but couldn't really cover every single exhibit detail in the suggested 90 minute timeframe - there was just too much, which happily exceeded my expectations a hundred times over.  The exhibit presents a completely new perspective on Bowie's creative work and collaborations.

What I saw was absolutely amazing, including a richly illustrated catalogue edited by Victoria and Albert Museum curators Victoria Broackes and Geoffrey Marsh, which includes contributions from leading experts in musicology and cultural history.  I'm a huge Bowie fan and the MCA doesn't let you down on offering Bowie's music either. You are loaned a headset upon arrival to listen to Bowie tunes and hear historical perspectives provided by a number of people who worked with Bowie.  I highly recommend the exhibit.

Visit:  David Bowie Is | MCA Chicago

Photos courtesy:  ©2015 Laurel J. Delaney.  All rights reserved.

Friday, January 02, 2015

What's in Store for World Trade in 2015?

©iStock/Wragg
Who knows what's in store for world trade in the new year.  A lot depends on economic factors, your will, your way and other wildly speculative factors.

But somebody has to come up with something that leads the way to our future.  So I curated a couple of pieces that make sense and I even threw in a couple of my own forecasts for 2015 as they relate to global trade.

The Year Ahead:  From Laurel Delaney, Import and Export Expert

Thursday, January 01, 2015

Happy 2015 Global Small Business Readers!

©iStock/Cienpies
"Wishing you a year filled with joy, peace, good health, prosperity and global ambitions." - Laurel Delaney, Founder, The Global Small Business Blog