Friday, February 23, 2024

Does Your Global Business Services Function Add Value?

Less than half of companies believe their global business services (GBS) function adds value. This requires GBS organizations to adopt a new mindset—one that goes “Beyond GBS.”


•  “Beyond GBS” organizations strengthen their ownership of end-to-end outcomes. They run GBS like a business in terms of performance, cost, and service levels, and they attract more attention from the C-suite.

•  They lead digitization initiatives, scale their best practices internally using consistent structures and processes globally, and provide new value-added services adjacent to their core delivery.

•  Implementing this model involves building a robust digital and data backbone, fostering internal partnerships, and redefining the GBS mandate to include value-added activities beyond traditional transactional processes.

Read (8-minutes) the entire article here.

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