Other survey findings:
- 70 per cent of outsourcing deals in 2008 were renewed at the expiration of the first contract, down from 72 per cent in 2007.
- Unrealistic client expectations and the lack of a client outsourcing strategy were the top reasons for contract terminations.
- "Near-shoring" has gained momentum among companies using or considering outsourcing services.
Posted by: The Global Small Business Blog