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What's affecting me, my clients, my colleagues and other global small business owners:
- Google has announced an upgrade to CallJoy, the automated, cloud-based telephone customer service agent first debuted back in May.
- In international business, recognize that roles must evolve.
- Quote of the week: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett
- Roku is firmly established in the U.S. and it is also available in seven countries in the Americas, but its international expansion is just beginning – and that's where the company's biggest opportunity lies.
- The 2019 holiday e-commerce outlook for small businesses.
- One day, $38 billion in sales. Who did that?
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