Tuesday, June 25, 2024

Chatbots Will Play a Major Role in Customer Service for 25% of Companies by 2027

Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. 
For marketplace owners, it's an opportunity to engage with their online audience in real-time. There are three types of technology to meet the challenges of the industry: 
  1. Based on artificial intelligence
  2. Rule-based 
  3. Hybrid

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