Chatbots Will Play a Major Role in Customer Service for 25% of Companies by 2027

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Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. 

For marketplace owners, it's an opportunity to engage with their online audience in real-time. There are three types of technology to meet the challenges of the industry: 

1. Based on artificial intelligence
2. Rule-based 
3. Hybrid

Learn about all the other top digital marketplace trends 2024.

LAST CHANCE to Register: 8th Annual Global Small Business Forum (Hybrid) 10/20/23

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LAST CHANCE to attend the 8th Annual Global Small Business Forum: Navigate Turbulence in the Global Marketplace (hybrid) on Friday, October 20, 2023.  To sign up, visit here. 

Embrace the New Way to Work Globally

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Technology has enabled collaboration across borders and time zones, and workers and companies alike are embracing remote work like never before. 

In fact, according to Gartner, by the end of 2022, 31% of all workers worldwide will be fully remote or hybrid. The U.S. is leading the way, with remote employees accounting for 53% of the U.S. workforce.

Read on to learn more about the new set of challenges for leaders.