Chatbots Will Play a Major Role in Customer Service for 25% of Companies by 2027

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Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. 

For marketplace owners, it's an opportunity to engage with their online audience in real-time. There are three types of technology to meet the challenges of the industry: 

1. Based on artificial intelligence
2. Rule-based 
3. Hybrid

Learn about all the other top digital marketplace trends 2024.

The Dark Side of Artificial Intelligence

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Scientist Gary Marcus for Scientific American claims something incredible is happening in artificial intelligence right now—but it’s not entirely good. Everybody is talking about systems like ChatGPT, which generates text that seems remarkably human. This makes it fun to play with, but there is a dark side, too. Because they are so good at imitating human styles, there is risk that such chatbots could be used to mass-produce misinformation.

He goes on to give a sense of how it works with a specific example using the AI platform ChatGPT.  Check it out.  Making AI stick to the truth remains a serious issue.