How to Improve Customer Service the World Over?

Photo courtesy:  ©Laurel Delaney 2012, "Whole Foods Customer Suggestions"

Improving customer service can be as simple as tacking up a bulletin board (as shown above at a Whole Foods Market in Chicago) and letting customers say what they want to say.  Who knows, you might end up with improvements on the way you do things and some great ideas!

The goal is to bring out the best from your global customers and stakeholders by giving them an area to share and discuss feedback.

What have you done lately to improve customer service?  Let us know -- especially any online platforms you've developed -- and we'll post your ideas here.

Related post:  How to Provide Great Global Customer Service

Thanks, Happy December 1st and have a great weekend!

Repeat: How to Provide Great Global Customer Service

iStock/Thinkstock

The relationship between you and your overseas customer shouldn't end when a sale is made.  If anything, it requires more of your attention.

Think of your after-sales follow-up as part of your product or service offering. And the first step is to say, wholeheartedly -- whether in person, via Skype, by email or telephone -- "Thank you for your business!"

After all, you want to support your customer's success in any way you can, and you will be building a constructive interdependency that can become your gateway to the world.

Go here to read the entire article:  How to Provide Great Global Customer Service

Posted by: Laurel Delaney, The Global Small Business Blog