Today in Global Small Business: How a UK Agency Grew From Small to Global

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What's affecting me, my clients, my colleagues and other global small business owners:

• Small business lending by SBA in Cleveland, Ohio falls 9%.
• First Aid Beauty, owned by Proctor and Gamble, kicks off international expansion. 
• Quote of the week: “Think you can, think you can't; either way you'll be right." – Henry Ford
• Chick-fil-A has some issues with international expansion caused by their anti-LGBTQ stance.
• Patrick Reid, CEO of Imagination talks candidly about how the agency grew from a small office in London to 10 countries around the world (video).
• Customer experience is disrupting and changing the supply-chain world from the inside out.

Make the Online Customer Experience Easier and Stress-Free

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Customer experience consultant Ian Golding challenges us with this notion:  What would the world of business really be like if all companies were run by Jeff Bezos?

In terms of ever meeting Bezos, Golding says:  "I would give him a hug to say thank you – thank you on behalf of customers all around the world for putting us truly at the heart of everything his organization does."

One thing we all know for sure is that Bezos has laser focus on what he desires to achieve.  He says:

“As we get ready for this upcoming holiday season [2016], we are focused on making the customer experience easier and more stress-free than ever.”

Read more:  What Would the World of Business Be Like if All Companies Were Run by Jeff Bezos?