Delivering On Your Promises in the Global Marketplace

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Delivering on your promises is doing what you say you are going to do when you say you are going to do it.  Every time you follow through on a commitment, small or large, you build trust.  And if you go above and beyond, you make an even stronger impression. 

So, if you say you are going to email prices to your customer by tomorrow, try for today. If you say you are going to air-ship sample products within a week, ship within a week—or sooner.

Give your customer the ultimate experience:  Over-deliver and be realistic about what you can or can’t do for them.

By Laurel J. Delaney for The Balance.

Two Tips to Avoid on the Import Process

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There are many questions you need to address before you begin an import process.  Details such as, which country should you import from; how do you find a reputable supplier; and how do you know what you don’t know when it comes to compliance issues?

Here are two tips that oftentimes go under the radar:  Stay Clear of These Two Import Landmines

Note:  This is a new article I wrote for the About.com Import-Export Business site, which is now under The Balance brand.