1. Where are your customers online?What is socialgraphics?
2. What are your customers’ social behaviors online?
3. What social information or people do your customers rely on?
4. What is your customers’ social influence?
5. How do customers use social technologies to learn, make decisions, and support your products and services?
Socialgraphics is how to measure how customers use social technologies, where they are online, and how it influences them in the context of the customer life cycle.Learn more here. This piece might be helpful as well.
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